Guest Relation Executive

KEY RESPONSIBILITIES:

1. Front-of-House & Client Relations

• Greet clients, international delegates, and high-level corporate visitors with genuine warmth and professional grooming standards.
• Maintain lobby flow, execute professional check-ins, oversee visitor logs, and act as a reliable way-finder within the corporate campus.
• Personally manage the itineraries, meeting setups, and specific preferences of VIP guests and leadership teams.
• Proactively collect daily guest satisfaction metrics, manage complaints politely, and resolve service issues efficiently.

2. Food & Beverage Operations Support

• Monitor the daily setups, food presentation, and hygiene of corporate cafeterias, snack kiosks, and premium pantry spaces.
• Maintain complete familiarity with standard and special menus, providing recommendations to guests based on specific dietary restrictions or preferences.
• Coordinate with food service partners and vendors to plan and execute internal corporate events, high-end luncheons, and conference room hospitality requests.
• Ensure the dining facilities strictly adhere to company policies, client expectations, and FSSAI / food safety regulations (HACCP principles).
• Liaise with vendors to ensure sufficient pantry/beverage stocks, minimal breakage, and zero downtime during peak service hours.

REQUIRED SKILLS & QUALIFICATIONS:

• Education: A Bachelors Degree or Diploma in Hotel Management (BHM), Hospitality Management, or a related field is highly preferred.
• Experience: 1 to 3+ years of experience in front office, guest services, or F&B operations within a 5-star hotel, corporate workplace environment, or luxury facility management ecosystem.
• Language Proficiency: Strong command of spoken and written English is mandatory, along with a functional understanding of local languages (e.g., Tamil) to manage local vendors effectively.
• Technical Savvy: Proficient in standard office software systems, floor booking tools, and building log applications.
• Key Soft Skills: Exceptional interpersonal etiquette, active listening, operational multi-tasking under pressure, and sharp problem-solving capabilities.