Guest Relation Executive

Roles and Responsibilities :

• Manage front desk operations, ensuring a smooth check-in/check-out process for guests.
• Handle guest queries and concerns in a professional manner, resolving issues promptly and efficiently.
• Coordinate with other departments to ensure seamless communication and effective service delivery.
• Maintain accurate records of guest interactions, transactions, and feedback.

Job Requirements :

• 3-5 years of experience in hospitality industry or related field.
• Strong skills in front desk operations, front office management, guest handling, and guest relations.
• Ability to work effectively under pressure while maintaining attention to detail.
• Proficiency in receptionist activities such as phone etiquette and email correspondence.