Guest Relation Executive

Job Description: Villa Guest Relations & Operations Executive

Company: Jade Manor – Luxury Private Villa

About the Role

Jade Manor is looking for a responsible, well-mannered, and proactive individual to manage guest relations and on-site operations at our luxury private villa. The property hosts staycations, private parties, family gatherings, and special events.

The candidate will be responsible for ensuring a smooth check-in and check-out experience, assisting guests throughout their stay, coordinating food and beverage requirements, maintaining property standards, and ensuring all villa rules and policies are followed.

Key Responsibilities

• Welcome guests and manage smooth check-in and check-out procedures.
• Explain villa facilities, house rules, safety guidelines, and property policies.
• Assist guests with food, beverages, housekeeping, and other requirements.
• Coordinate with kitchen staff, housekeeping, caretakers, and service staff.
• Ensure the villa, bedrooms, swimming pool, lawn, and common areas are ready before guest arrival.
• Monitor guest activities and ensure compliance with house rules, occupancy limits, pool safety, and noise restrictions.
• Handle guest queries, complaints, and special requests professionally.
• Supervise on-site arrangements during private parties, celebrations, and group stays.
• Monitor property cleanliness, inventory, maintenance issues, and any damage to the villa.
• Ensure staff perform their duties properly and maintain service standards.
• Take responsibility for the overall guest experience and smooth functioning of the property.

Candidate Requirements

• Previous experience in hotels, resorts, luxury villas, guest relations, or hospitality operations is preferred.
• Good communication and interpersonal skills.
• Friendly, professional, disciplined, and responsible attitude.
• Ability to manage guests tactfully while enforcing house rules firmly.
• Strong coordination, problem-solving, and team-management skills.
• Willingness to work on weekends, holidays, and flexible shifts as per bookings and events.

What We Are Looking For

A dependable person who can independently manage guest assistance and villa operations, take ownership of responsibilities, protect the property's interests, and ensure every guest has a comfortable and memorable experience.

Job Location: Jade Manor
Salary: Negotiable, based on experience
Job Type: Full-time
To Apply: Share your resume and relevant hospitality experience.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Food provided

Work Location: In person