Guest Relation Executive (GRE)

Job Title: Guest Relation Executive (GRE)

Industry: Real Estate / Construction
Department: Customer Experience / Administration
Location: Project Site

Job Summary

We are looking for a well-presented and customer-focused Guest Relation Executive (GRE) to manage customer interactions at the project site, provide a welcoming experience to visitors, and support smooth coordination between customers and internal teams.

Key Responsibilities

• Welcome and professionally assist customers, channel partners, and visitors at the project site.
• Manage customer visits, site tours, registrations, and basic visitor records.
• Provide accurate information about the project, amenities, specifications, and available facilities.
• Coordinate with the Sales, CRM, Site, and Admin teams to ensure a smooth customer experience.
• Handle customer queries and ensure timely resolution or escalation to the concerned department.
• Maintain visitor databases, daily walk-in reports, and customer interaction records.
• Coordinate meeting schedules and assist the sales team during customer visits.
• Ensure the sales office, sample flat, reception, and customer areas are clean, organized, and presentable.
• Manage refreshments and hospitality arrangements for customers and visitors.
• Support events, site visits, customer meetings, and project launches.
• Collect customer feedback and share relevant inputs with the management.
• Assist with basic administrative activities and documentation at the site as required.

Required Skills & Qualifications

• Graduate in any discipline.
• 1–4 years of experience in Guest Relations, Front Office, Hospitality, Customer Service, or Real Estate.
• Excellent communication and interpersonal skills.
• Pleasant personality with professional grooming and etiquette.
• Good knowledge of MS Office / Excel.
• Strong customer-handling and coordination skills.
• Ability to work at a real estate project site.
• Knowledge of real estate sales processes will be an added advantage.

Key Competencies

• Customer Service & Relationship Management
• Communication Skills
• Hospitality & Professional Etiquette
• Coordination & Follow-up
• Problem Solving
• Documentation & Reporting
• Professional Grooming

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person