Guest Relation Manager

Guest Relations Manager

Location: Bali, Indonesia
Industry: Vegan Restaurant / Hospitality

We are looking for a passionate, professional, and guest-focused Guest Relations Manager to join our team at a vibrant vegan restaurant in Bali.

As a Guest Relations Manager, you will be responsible for creating exceptional guest experiences, building strong relationships with our customers, and ensuring that every guest feels welcomed, valued, and well taken care of throughout their visit.

Key Responsibilities

• Welcome and personally engage with guests in a warm, professional, and genuine manner.
• Build and maintain strong relationships with regular guests and international customers.
• Ensure a high standard of guest service and hospitality throughout the restaurant.
• Handle guest inquiries, feedback, and complaints professionally and efficiently.
• Proactively identify guest needs and provide personalized service.
• Coordinate closely with the restaurant, service, kitchen, and management teams to ensure smooth operations.
• Monitor guest satisfaction and follow up on any service issues.
• Assist with reservations, special occasions, VIP guests, and guest requests.
• Maintain strong knowledge of the restaurant's menu, concept, products, and vegan offerings.
• Represent the restaurant brand and maintain a positive and professional image.
• Support the management team in implementing guest experience initiatives and service standards.
• Monitor online guest feedback and reviews when required.
• Train and guide team members on guest relations and service excellence.

Requirements

• Minimum 2–3 years of experience in Guest Relations, Hospitality, Restaurant, Hotel, or a similar customer-facing position.
• Previous experience in a high-end restaurant, hospitality, or international environment is highly preferred.
• Excellent communication and interpersonal skills.
• Fluent English is required, both written and spoken.
• Additional languages are an advantage.
• Strong leadership and problem-solving skills.
• Confident, friendly, approachable, and professional personality.
• Excellent grooming and presentation.
• Strong customer-service mindset with genuine attention to detail.
• Able to remain calm and professional when handling difficult situations.
• Able to work in a fast-paced environment and manage multiple tasks effectively.
• Passionate about hospitality, guest experience, and the restaurant industry.
• Knowledge or interest in vegan food, wellness, and healthy lifestyle concepts is an advantage.