Guest Relation Manager

Escape Haven Bali

Escape Haven Retreats is a luxury well-being resort for women in Bali, offering week long healing, ayurveda, surf, spa, yoga, fitness, or detox packages for women. We believe in providing women with a nurturing and uplifting environment to rejuvenate, transform, and blossom into their most radiant selves. Our mission is to empower women to prioritize self-care and achieve their full potential. We created a luxurious sanctuary for women to replenish their energies and experience flourishing vitality. We also believe in the power of connection and community, bringing women together to inspire positive change.

We are looking for qualified and dynamic talents jo joint our successful family for the position:

● Guest Relation Manager

Key Responsibilities:

● Greet and check in guests with warmth and professionalism

● Serve as the main point of contact for all guest needs, concerns, and feedback

● Coordinate daily schedules, including wellness sessions, activities, and meal

● Liaise with yoga instructors, therapists, chefs, and housekeeping to ensure smooth operation

● Manage bookings and maintain accurate guest records

● Handle guest issues with care, compassion, and discretion

● Facilitate retreats of 4 to 5 guests every week

● Prepare regular reports and analyse guest feedback and service trends, providing key insights for informed decision-making and maintaining the highest rating in guest reviews.

● Team management

Requirements

● Experience in wellness retreat, or hospitality industry with 3 years in management role

● Excellent interpersonal and communication skills

● Calm, intuitive, and empathetic—especially in women-focused spaces

● Strong organizational skills and attention to detail

● Passionate about wellness, mindfulness, and women's empowerment

Send us your resume and applicant to:

II Subject : Position-Name

Only shortlisted candidates will be notified.

Work Location: In person