Guest Relation Officer

• Act as the primary point of contact for guests, ensuring a seamless and memorable experience from arrival to departure.
• Anticipate guest needs by actively listening and engaging, providing personalized recommendations and solutions.
• Manage and resolve guest complaints with empathy and professionalism, turning potential issues into opportunities for satisfaction.
• Coordinate with various departments to ensure guests receive timely service and special requests are fulfilled efficiently.

Desired Candidate Profile

• A degree in Hospitality Management or a related field is preferred, showcasing a solid foundation in guest service principles.
• Minimum of 2 years of experience in a guest relations or customer service role within the hospitality industry.
• Familiarity with hotel operating systems & FO procedures
• Previous experience in luxury hotels or high-end resorts is highly desirable, reflecting an understanding of premium service standards.
• Fluency in English is a must; proficiency in additional languages is a significant advantage in catering to diverse clientele.