Guest Relation Officer - Host Resto

About the role

As a Guest Relation Officer (GRO), you will be one of the first faces our guests see. Your smile, energy, and ability to communicate with guests will play an important role in creating a welcoming atmosphere.

Key responsibilities

• Welcome and greet guests warmly, confidently, and professionally.
• Create a friendly, positive, and welcoming atmosphere for guests.
• Engage and build good relationships with local and international customers.
• Assist guests with seating, information, requests, and other needs.
• Communicate guest requests and feedback to the relevant team.
• Support the Floor team to ensure a smooth guest experience.
• Handle guest questions and requests with a positive and professional attitude.
• Represent the restaurant and maintain excellent hospitality standards.

About you

• Cheerful, energetic, friendly, and positive personality.
• Clean, fresh, neat, and well-groomed.
• Good personal hygiene and always presentable while working.
• Confident and comfortable interacting with customers.
• Good English communication skills highly preferred, especially for communicating with international guests.
• Excellent interpersonal and communication skills.
• Customer-oriented and genuinely enjoy meeting and helping people.
• Able to remain friendly and professional in a busy restaurant environment.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends, and public holidays.