Guest Relation Officer ( Host/Hostess )

About Our Company

PT Meja Tiga Rasa operates Maison Almaz — a Mediterranean restaurant and shisha lounge in Canggu, Bali. Known for its warm ambiance, authentic cuisine, and curated shisha offerings, Maison Almaz is a go-to destination for locals and international guests seeking a distinctive dining experience.

About the Role

We are looking for a dedicated and personable Guest Relation Officer (GRO) to be the face of our restaurant. This role is ideal for someone passionate about hospitality who thrives in a dynamic environment and enjoys making guests feel welcomed and valued.

What You'll Be Doing

You'll be the first point of contact for our guests — setting the tone for their entire dining experience from arrival to departure.

• Guest Welcome & Seating: Greet guests warmly and manage reservations, waitlists, and seating smoothly.
• Service Coordination: Coordinate with kitchen and service teams to ensure seamless guest flow and timing.
• Rapport & Special Events: Conduct table visits to check satisfaction and assist in organizing special occasions.
• Inquiry & Complaint Handling: Manage guest inquiries, special requests, and complaints professionally.
• Reception & Records: Maintain a presentable entrance area and keep accurate guest profiles and loyalty records.

What We're Looking For

• Education & Experience: Minimum High School/Diploma (Hospitality preferred) with at least 6 months of experience in guest relations, reception, or customer service.
• Skills & Languages: Strong communication and problem-solving skills, fluent in Bahasa Indonesia, and proficient in English.
• Personality & Appearance: Friendly, confident, well-groomed, and naturally customer-oriented.
• Flexibility & Under Pressure: Ability to stay calm and multi-task during peak hours, with flexibility to work shifts, weekends, and holidays.

What We Offer

• Competitive basic salary.
• Meal Allowance.
• Service Charge.
• Tunjangan Hari Raya (THR) in accordance with Indonesian labor regulations.
• BPJS Kesehatan & BPJS Ketenagakerjaan coverage.
• Paid overtime as per applicable labor law.

Apply now and be part of our team!