Guest Relation Officer Internship in China

Our Company

Sina Careers, founded in Qingdao in 2008, specializes in organizing internship experiences in China, particularly within the luxury hospitality and food & beverage sectors. Through partnerships with more than 15 hotel groups and a network of over 500 hotels, the organization offers a wide range of placement options for aspiring professionals. Sina Careers has supported more than 1,200 interns and employees, providing guidance before, during, and after their journey. The team focuses on cultural collaboration, connecting international talent with hospitality opportunities across China and fostering professional growth and meaningful experiences.

Applicants can learn more and connect via the Sina Careers website or email.

Role Description

This Guest Relation Officer Internship is an on-site role based in Paris. Interns will welcome guests, support check-in and check-out procedures, and respond to inquiries in a professional and timely manner. Daily tasks include assisting with reservations, providing information about hotel services and local attractions, and coordinating with other departments to ensure smooth guest experiences. The role also involves handling guest feedback, addressing service issues, and contributing to a welcoming lobby environment. Interns will work under supervision, gaining practical experience in guest relations and customer service while learning hospitality standards and procedures.

Qualifications

• Guest Relations and Customer Satisfaction skills to ensure a positive and memorable experience for all visitors.
• Customer Service and Communication abilities to manage inquiries, resolve issues, and interact effectively with diverse guests.
• Interest in Receptionist Duties, including front desk operations, reservations, and check-in/check-out processes.
• Proficiency in English; additional languages, especially Mandarin, are an advantage.

Compensation

• Accommodation included (hotel room or apartment provided by the hotel).
• Meals (one to three per day depending on the hotel).
• Others benefits in accordance with the hotel policies (gym membership or swimming pool access).
• 3000 CNY/month.