Dimora Hotels and Resorts
Guest Relation Staff
1 month ago
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Important information
Contract type:
Permanent, Part time, Internship
Location:
Kerala, India
Work mode:
Onsite
Published on:
25 September 2026
What they need
Hotel Guest Relations staff (like Guest Relations Officers/Executives - GROs/GREs) are the hotel's main link to guests, ensuring a memorable, positive experience from arrival to departure by handling inquiries, resolving complaints, managing special requests, and coordinating with other departments to personalize service and build loyalty. They act as ambassadors, focusing on guest satisfaction and ensuring seamless service through proactive communication and problem-solving
Job Types: Full-time, Part-time, Permanent, Fresher, Internship
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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