Guest Relations Agent

Main Duties: Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming ) Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level. Check the lobby area in regards to cleanliness, light, ashtray, brochures , take on spot necessary action. Follow up on the last day operation: VIP guest didn t show up, any case to follow up. Take the necessary actions on any pending actions. Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities. Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected. Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM. Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests. Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request. Prepare the TOP VIP s C-Out: Make sure that the bills are revised. Contact the guest for departure arrangements: transportation, packing, late C-Out. To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out. Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.

Desired Candidate Profile

Passion for guest service. Excellent written and verbal communication, interpersonal and leadership skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Previous experience as a Butler is a must Fluency in English, and at least one additional language Must have the ability to handle a multitude of tasks and Guest requests. Knowledge of Micros-Fidelio Property Management System an asset. Ability to work independently and prioritize responsibilities. Experience with a Hotel loyalty program an asset. Computer proficiency in a Windows environment (Word, Excel, PowerPoint).