Guest Relations Agent

What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Warmly welcome and engage with guests upon arrival, throughout their stay, and at departure. Provide personalized and attentive service, anticipating guest needs and exceeding expectations. Handle guest inquiries, requests, and concerns promptly and professionally, ensuring appropriate follow-up and resolution. Assist with check-in, check-out, room assignments, reservations, and other Front Office operations as required. Build strong relationships with guests and maintain a high level of guest satisfaction. Coordinate and follow up on special requests, celebrations, VIP arrivals, and guest preferences. Maintain accurate records of guest interactions, requests, and feedback. Conduct regular guest interactions and gather feedback to identify opportunities for service improvement. Liaise with other hotel departments to ensure seamless communication and smooth delivery of guest services. Assist in coordinating guest activities, experiences, and special events. Promote hotel facilities, services, and local experiences to enhance the guest stay. Handle guest complaints with empathy and professionalism, following through to ensure guest satisfaction. Maintain a warm, friendly, and professional presence at all times, representing the values and spirit of MGallery. Contribute to creating Meaningful & Memorable Moments for our guests.

Desired Candidate Profile

Qualifications Diploma or degree in Hospitality, Tourism, or a related field is preferred. Previous experience in Guest Relations, Front Office, or customer service is an advantage. Excellent communication and interpersonal skills. Positive, enthusiastic, and guest-focused attitude. Ability to multitask and work in a fast-paced environment. Good command of English; additional languages are an advantage. Proficiency in Microsoft Office; knowledge of hotel systems is a plus.