Guest Relations Agent

Lesante Cape is looking to welcome passionate hospitality professionals to its team for the 2027 season.

Guest Relations Agent

Set on the beautiful island of Zakynthos, Lesante Cape is more than a luxury resort – it is a village by the sea, created around the authentic spirit of the island. Inspired by Zakynthian architecture, traditions and way of life, the resort brings together exceptional hospitality, local gastronomy, nature and culture in a setting designed to feel both refined and genuinely connected to its place.

Home to 85 suites and 12 private villas, Lesante Cape offers a world of experiences through five distinctive restaurants, five bars, a wellness spa, private beach, vineyard, cultural museum and traditional village square – all designed to celebrate the essence of Zakynthos.

Family-owned and family-led, Lesante Cape carries a deeply personal approach to hospitality. We believe that true luxury is created by people – through genuine care, attention to detail and a shared passion for making every guest feel at home.

Key responsibilities

• Greet and welcome guests as soon as they arrive at the hotel.
• Respond to requests, and answer the phone, with customer-oriented approach.
• Escort the guests to their rooms.
• Inform the guests about the facilities and services of the hotel.
• Meet and exceed guests'expectations by anticipating the services they might require and suggesting dining options, boats e.t.c.
• Handle and resolve guest relation problems quickly, politely and to the full satisfaction of the guest.
• Present options and alternatives to guests and helps in making choices, and be fully aware of the Resort facilities, services, and local area.
• Be fully aware of all Leading (LQAs) , FHR (Amex) Standards, benefits and Memberships.
• Always provide a friendly, efficient and personalize service.
• Previous experience with LQA and / or Forbes Standards will be considered a strong advantage

Απαραίτητα Προσόντα:

Best candidate’s profile

• Degree in Hospitality or Tourism Management
• 2 years minimum experience within a hotel environment or similar role
• Excellent command of both English and Greek language is essential, knowledge of other is a plus.
• Ability to adjust to the culture and the functional profile of the hotel.
• Organizational, communicational and leadership skills, teamwork
• Pleasant personality

Παροχές:

Lesante Collection offers:

• Competitive remuneration package
• Accommodation
• On the job training
• Career development opportunities
• Positive work environment

Should you wish to be a member of Lesante Collection team, please send us your CV with a photo.