Guest Relations Associate

Job Title: Customer Services Associate

Location: Celtic Manor Resort, Newport (NP18 1HQ)

Hours: 37.5 per week | Permanent

Pay: £12.77 per hour + excellent benefits

Job ID - REQ6585

Overview

Looking for a customer service role in Newport where your communication skills really make a difference?

We’re hiring a Customer Services Associate to join our Guest Relations team. This is a phone and email-based role, ideal for candidates from call centres, contact centres, retail customer service or office-based service roles.

You’ll handle inbound enquiries, support our guests with bookings and information, and deliver a warm, professional service every time.

What you’ll be doing

Responding to inbound calls and emails from guests

Providing clear, accurate information about our hotels, dining and facilities

Delivering a friendly, professional and helpful service on every interaction

Taking ownership of guest queries and resolving them efficiently

Creating a positive experience from the first contact to resolution

What we’re looking for
Experience in a customer service, call centre or contact centre role

Excellent verbal and written communication skills

Confidence handling a high volume of calls or enquiries

A calm, organised approach with strong attention to detail

A genuine passion for helping people

Why join us?

This is a great opportunity to use your customer service skills in a premium hospitality environment – combining the pace of a contact centre with a more personal, rewarding guest experience.

Benefits include

Career development from day one

Discounts on hotel stays, food and drink

Discounted gym & leisure membership

Free GP virtual service

24/7 wellbeing support

Pension scheme

Social events and recognition awards

Additional information

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible.

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates .