Guest Relations Associate/ Executive (Bar Kap)

About the Role

Step inside and the city falls away. You enter a house of rooms unlike any other; part gallery, part salon, part bar. Heritage is the fabric of every space: from the long communal table in the main hall to intimate chambers that echo the mansion’s layered past. Each room tells its own story of tea and textiles, journeys and remedies, yet together they weave one society. Behind this house of spirits, seasonal ingredients meet global traditions, crafted into vessels by skilled ceramicists. Guests move from chamber to chamber, discovering shifting moods of conversation, music, and ritual. This is a place to drink well, but also to belong - where every visit feels connected to the past yet alive in the present, evolving with each season and collaboration.

Every gathering is a weave of moments, places, and people.

The

Guest Relations Associate/ Executive

serves as the first point of contact, setting the tone for a refined and memorable guest experience. This role is responsible for managing reservations through the TableCheck system, ensuring seamless coordination of bookings while optimizing seating and guest flow.

Beyond reservations, the

Guest Relations Associate/ Executive

acts as a storyteller and guide - welcoming guests and introducing them to the different spaces within the House of Tan Yeok Nee, enriching their visit with context and a sense of place. Guests are personally escorted to the welcome area of Loca Niru, ensuring a smooth and thoughtful transition into their experience.

This role also oversees all enquiries and reservations for the Bar's private room, delivering tailored solutions and attentive service to meet guest needs. Strong communication, attention to detail, and a genuine passion for hospitality are essential, as the

Guest Relations Associate/ Executive

plays a key role in creating a warm, engaging, and highly personalised guest journey.

Ultimately, this position embodies the brand’s commitment to exceptional service - where every guest interaction is intentional, seamless, and memorable.

This position reports to the General Manager of the Bar.

Responsibilities

Guest Experience & Hospitality

Welcome and host guests with professionalism, warmth, and attentiveness

Provide a seamless and memorable arrival experience, ensuring guests feel well taken care of from the moment they arrive

Escort guests to designated areas, including guiding them through different parts of the House of Tan Yeok Nee and sharing relevant insights where appropriate

Personally accompany guests to the welcome area of Loca Niru as part of the overall guest journey

Reservations Management

Manage all reservations using the TableCheck reservation system, ensuring accuracy and optimization of seating arrangements

Monitor booking channels and respond promptly to guest enquiries, requests, and special arrangements

Maintain clear communication with the operations team regarding reservations, guest preferences, and special occasions

Maintain guest profiles and history, noting special occasions and requests

Private Room & Event Coordination

Handle all enquiries related to Bar's private room bookings

Provide guests with detailed information on packages, capacity, and experience offerings

Coordinate and confirm private reservations, ensuring all requirements are communicated effectively to the team

Communication & Coordination

Act as a liaison between guests and the bar team to ensure smooth service flow

Anticipate guest needs and proactively resolve any issues or concerns

Maintain strong product knowledge of Bar, Loca Niru, and the House of Tan Yeok Nee to confidently guide and engage guests

Maintain Possess strong knowledge of the House of Tan Yeok Nee, being a confident guide and introducing guests to the different elements of the house

General

Upsell special promotions, guests shifts and events, private rooms to guests

Adhere to the compliance of hygiene and safety regulations

Any other duties as assigned

Requirements

1 year of relevant experience

Well-groomed, clean, and professional appearance

Strong customer service skills with a passion for creating memorable experiences

Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

Candidates with more than 2 years of relevant experience can be considered for the Executive position

By submitting your application, you consent to the collection, use, and disclosure of your personal data by Gyutan-Tan Pte Ltd for the purposes of processing and assessing the job application, and for other employment-related purposes in accordance with the Personal Data Protection Act 2012 (PDPA).

You declare that the information provided in your application is true and complete to the best of your knowledge. You understand that any false or misleading information may result in the rejection of application or, if employed, termination of employment.

About the Group

Gaia Group is a lifestyle company that creates & curates a series of timeless & innovative concepts spanning from culinary, entertainment, hospitality & event spaces, reinventing consumer experiences and bringing delight to everyone. At Gaia Group, we believe that there are multiple facets to life that shape our well-being. Through these experiences, one can create unforgettable memories, indulge their senses, while forging meaningful connections with one another. In the realm where passion intertwines with the palate, our culinary artisans embark on a flavourful odyssey, composing harmonies of taste that elevate beyond the ordinary. Hospitality isn’t just a transaction; it is part of our DNA.

About our NEW concept - Bar & Studio

Step inside and the city falls away. You enter a house of rooms unlike any other; part gallery, part salon, part bar. Heritage is the fabric of every space: from the long communal table in the main hall to intimate chambers that echo the mansion’s layered past. Each room tells its own story of tea and textiles, journeys and remedies, yet together they weave one society. Behind this house of spirits, seasonal ingredients meet global traditions, crafted into vessels by skilled ceramicists. Guests move from chamber to chamber, discovering shifting moods of conversation, music, and ritual. This is a place to drink well, but also to belong - where every visit feels connected to the past yet alive in the present, evolving with each season and collaboration.

Every gathering is a weave of moments, places, and people.

Read more here: https://barkap.sg/

About our LATEST concept - KOKO Kawane

From farm to cup — the KOKO Kawane brand film and the story of a modern tea and matcha atelier.

KOKO Kawane is a modern tea and matcha atelier that bridges centuries of tea farming with handcrafted cakes and pastries created using a contemporary fusion of classis Japanese and French techniques.

Read more here: https://www.kokokawane.sg/