Guest Relations Coordinator

Core Responsibilities

• Guest Welcome: Greet VIPs, returning loyal members, and new visitors warmly, providing local area info and property tours.
• Request Management: Coordinate special in-room amenities, dietary preferences, or celebrations with housekeeping and dining teams.
• Problem Resolution: Listen to guest complaints with empathy and contact departments like housekeeping or engineering to fix issues fast.
• Communication: Review daily arrival lists and relay messages accurately across departments for seamless service.

Experience Needed

• High school diploma or a bachelor's degree in hospitality management for advanced roles.
• Experience: At least 1 year of customer service or hotel front office experience.
• Skills: Strong communication, problem-solving, and familiarity with hotel software like Opera or CRM tools.

Required Skills

Tools

Microsoft Office

Soft skills

Effective Communication

Customer service

VIP and Loyalty Guest Relations

Values

Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees

Benefits

Staff accommodation, Learning & development programmes, Career development, Employee rate in all Wyndham hotels globally