Guest Relations Coordinator

About The Role:

Blue Hill at Stone Barns is seeking a dynamic and detail-oriented Guest Relations Coordinator to support the guest relations and service teams. Together with our nonprofit partner, Stone Barns Center for Food & Agriculture, we form a research and education institute working to develop a regional and ecological future of food.

The Guest Relations Coordinator will report to the General Manager and be responsible for managing reservations, maintaining guest information, supervising the host team, and orchestrating a smooth guest experience from first contact to departure from the farm. They will ensure all booking details are accurate and comprehensive and work collaboratively with the extended service and culinary teams across the day.

At Blue Hill, we believe the best hospitality professionals are eager to learn and continuously strive to deepen their knowledge of food systems, cuisine, and hospitality. As such, you will participate in weekly educational programs. You will listen to guest speakers, attend classes and training, and be eligible for a stipend for external education opportunities.

About You:

• Hospitable: you embody authenticity and approachability, coupled with a sincere dedication to serving guests.
• Leadership: you lead with warmth and confidence, guiding the host team to approach every detail, and every guest, with thoughtfulness.
• Communicative: you connect well with others and possess exceptional verbal and written communication skills.
• Composed: you thrive in a fast-paced environment and show efficiency in your ability to multitask.
• Organized: you possess impeccable organizational skills and attention to detail
• Professionalism: you deal efficiently and politely with all inquiries, and model behavior in order to foster a supportive and energetic environment.
• Curious: you have a keen interest in the intersection of regenerative farming, culinary arts, and food culture, and are eager to share your knowledge with guests.
• Creative: you are highly resourceful, anticipating problems before they arise and resolving problems swiftly and strategically when they do.
• Languages: proficiency in multiple languages is a plus. Experience: minimum 1 year experience in guest relations is required.

Tasks may include:

• Collaborating closely with our culinary and service teams to ensure seamless guest experience at every touchpoint.
• Handling guest correspondence, reservation requests and responding to general visitor inquiries via email and in person.
• Directing and coordinating the host team to ensure a smooth guest experience from arrival to departure.
• Coordinating reservations in our private dining room, including guest correspondence prior to arrival and service coordination during the meal.
• Generating daily/weekly reservation reports and accompanying guest notes.
• Integrating and executing distinct elements of the Blue Hill experience, such as tours or dining movements.
• Providing general administrative support.
• Ensuring Blue Hill’s standards of service are met and exceeded leading up to, during, and after all guest interactions.
• Performing all other job-related duties as needed and assigned.

The Details:

• Compensation: $25 - $28 per hour. Access to medical, dental, and vision insurance, 401K, and Paid Time Off.
• Location & Hours: Full time position in-person at Blue Hill at Stone Barns in Pocantico Hills, NY (~1 hr drive from NYC). Shifts involve working evenings and weekends.

Blue Hill is committed to equity and inclusion throughout every aspect of our work and team. We are an equal opportunity employer and strongly encourage BIPOC and/or gender minority candidates to apply.

More detail about Blue Hill at Stone Barns part of Blue Hill Farm