Guest Relations Coordinator - Taskmaster

Your future, our legacy

Hotel

The Beverly Hills Hotel

Division & Department

Rooms - Operators

Job Title

Guest Relations Coordinator - Taskmaster

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Taskmaster Guest Relations Coordinator you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Taskmaster – Guest Relations Coordinator at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (subject to availability & seniority terms)

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefit

• Competitive retirement scheme

As a Taskmaster – Guest Relations Coordinator at The Beverly Hills Hotel, your compensation will be $32.00 per hour.

What you'll do

A day in the life of our Taskmaster - Guest Relations Coordinators…it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Taskmaster Guest Relations Coordinators accomplish would be lengthy but the list below is essential to know.

• Our Taskmaster - Guest Relations Coordinators are responsible for ensuring guest requests, room allocation, recognition delivery, and additional administration are executed timely, seamlessly and accurately. They manage service requests business rules in Unifocus to ensure seamless delivery of all requests during their day. This will include collating individual guest service requests and turning them into operational tasks, proactively reviewing departure guest PROmisses and ensuring proper billing adjustments prior to check out in an effort to guarantee our guests receive nothing but the best experience.

• Sometimes our guests have special requests involving taking incoming guest requests (calls, texts, faxes) and even special occasions. Most of these requests are fulfilled by our Curators.

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Taskmaster - Guest Relations Coordinators are relied upon to report these and work with several other positions to correct.

• Communication is what keeps our departments running perfectly. Our Taskmaster - Guest Relations Coordinators must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Taskmaster - Guest Relations Coordinators are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard and computer mouse, near and far acuity (vision), hearing, talking. Occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Taskmaster - Guest Relations Coordinators do this with all they do.

• You’ll bring your unique personality and passion to the role and the team.

• You have a talent and commitment to service excellence and creativity.

• English is the primary language used in our hotel. Our Taskmaster - Guest Relations Coordinator must feel comfortable communicating in this language. You have great communication skills with a strong customer service ethic.

• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

• Attention to detail is critical for this role.

• We pride in nurturing an environment where Working Together is a must. Our Taskmaster - Guest Coordinators are our biggest champions of this.

• Our hotels operate nonstop, this require flexibility from everyone on the team.

Position location

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills