Guest Relations Executive

To manage the front-office and guest experience at the sales gallery, ensuring a warm, professional, and seamless experience for prospective customers, channel partners, and other visitors.

Key Responsibilities

• Welcome and greet customers, channel partners, and visitors professionally at the sales gallery.
• Manage customer registration, appointments, walk-ins, and visitor records.
• Understand customer requirements and coordinate with the Sales Team for timely assistance.
• Ensure smooth customer movement across the sales gallery, sample flat, amenities, and project site.
• Maintain accurate daily visitor and walk-in reports and share MIS with the reporting manager.
• Ensure minimum waiting time and proactively communicate with customers during their visit.
• Coordinate with Sales, CRM, Security, Housekeeping, and other support functions for seamless operations.
• Ensure the sales gallery, reception area, and customer-facing spaces are well maintained and presentable.
• Support customer engagement activities, events, and project launches.
• Maintain high standards of hospitality, grooming, communication, and customer service.
• 3-6 years of experience in Guest Relations, CustomerService, Front Office, Hospitality, Premium Retail, Aviation, or Real Estate.
• Real Estate / Sales Gallery experience preferred.