Guest Relations Executive

Guest Relations Executive

Be the reason guests come back.

At Little Farms, great hospitality is more than good service. It is remembering a regular’s favourite table, turning a difficult moment into a positive one, and making every guest feel genuinely looked after.

We’re looking for a Guest Relations Executive who loves people, notices the little things, and knows how to create memorable experiences from the first hello to the final goodbye.

This role sits right at the heart of the guest journey — supporting reservations, connecting with guests in our restaurants, managing feedback, and stepping in when a little extra care is needed.

✨ What You’ll Be Doing

🤍 Make Guests Feel at Home
Welcome guests warmly and create a friendly, personal experience across our restaurants.
Get to know our regulars, remember preferences, and help make every visit feel special.

📅 Own the Guest Journey
Support reservations, special requests, celebrations and important guest occasions.
Work closely with restaurant teams to ensure guests are seated smoothly and well looked after.

💬 Listen, Respond & Make Things Right
Manage guest feedback across calls, emails, online platforms and in-person conversations.
Handle concerns with empathy, confidence and speed — finding thoughtful ways to turn experiences around.

🌟 Create Little Moments That Matter
Spot opportunities to surprise and delight guests.
Whether it’s a birthday, anniversary or simply recognising a familiar face, help us make hospitality feel personal.

🤝 Work as One Team
Partner closely with Restaurant Managers and frontline teams to share guest insights, resolve recurring issues and continuously improve the Little Farms experience.

You’ll Be Great at This If You…

• Have 1–3 years of experience in hospitality, guest relations, restaurants, hotels or customer experience.
• Genuinely enjoy talking to people and building relationships.
• Stay calm, warm and solution-focused when things don’t go to plan.
• Communicate confidently in person, over the phone and in writing.
• Have a sharp eye for detail and remember the things that matter to guests.
• Are comfortable juggling reservations, guest requests and feedback in a fast-moving environment.
• Believe that great service isn’t scripted — it’s thoughtful, human and genuine.

🥑 Why Little Farms?

We’re here to help people live happier and healthier lives, but we know great food is only part of the experience.

You’ll join a team that cares deeply about our guests, our people and doing things well — while still having fun along the way.

If you’re someone who loves creating connections, solving problems and making someone’s day a little better, we’d love to meet you.

Come grow with Little Farms.