Guest Relations Executive

We are a well-regarded regional family business with interests in retail, real estate and other sectors.

Position – Guest Relations Executive in Store with Luxury goods

Location - Riyadh

Client Experience

• Welcome clients with a warm greeting and create a positive first impression.
• Deliver a memorable experience for all clients celebrating in the boutique.
• Ensure VIP guests are comfortably seated and provided with hospitality (refreshments, coffee, tea, water).
• Assess client needs and direct them to the appropriate sales team member.
• Manage client reception flow according to boutique capacity, ensuring every walk-in is attended by a consultant.
• Demonstrate exceptional interpersonal skills while interacting with waiting clients.
• Introduce clients to boutique processes (aftersales, allocation, walk-ins).
• Coordinate and manage client appointment system with the boutique team.
• Plan and execute in-store celebrations meticulously, ensuring all details are prepared in advance.
• Oversee celebration-related orders (cakes, flowers, desserts, drinks) and maintain timely follow-up with vendors.
• Capture all client interactions (walk-ins, allocations, aftersales) in SIMS for management visibility.

Team Management

• Ensure hospitality team presence around the VIP lounge for swift service.
• Act as a role model by maintaining top-class appearance, hygiene, and conduct.
• Manage hospitality team roster and scheduling.
• Proactively identify areas for improvement and share feedback.

Boutique Operations

• Maintain knowledge of all boutique facilities.
• Ensure timely replenishment of hospitality supplies (water, coffee capsules, milk, refreshments, glassware).
• Provide detailed daily reports to the Boutique Manager on events and activities.
• Proactively inform the Boutique Manager about potential client complaints or frequent inquiries.

Requirements

• 1-3 years of relevant experience in hospitality or retail
• Possess excellent verbal, and public speaking skills
• Perfect time management skills to ensure services to clients are not delayed
• Possess vibrant attitude and polite personality
• Possess top-notch skill in customer service
• Ability to work flawlessly and effortless under stress and pressure
• English language is mandatory