Guest Relations Executive

1. Client & Channel Partner Handling

Attend to walk-in clients and channel partners professionally; understand requirements and provide relevant project information; ensure prompt and courteous engagement throughout the visit.

2. Project Presentation & Product Knowledge

Conduct effective and structured project presentations covering project USP, location, specifications, amenities, layouts, pricing/offer details and other relevant information; maintain thorough knowledge of the project and competition.

3. Sample Flat / Site Show-Arounds

Conduct professional and engaging show-arounds of the sample flat; explain key features, specifications, finishes, design elements and project benefits; ensure the sample flat is presentable and visitor-ready at all times.

4. Lead Management & Sales Support

Capture and maintain accurate details of visitors/leads; understand customer requirements and coordinate with the Sales team for further engagement and follow-up; ensure timely handover of qualified leads.

5. Channel Partner Coordination

Coordinate with channel partners during visits or post visits, facilitate project presentations and site visits, provide required project information and ensure a seamless experience for their clients.

6. Customer Experience & Relationship Management

Deliver a premium and consistent customer experience from arrival through presentation and site visit; address basic queries appropriately and escalate issues where required.

7. Reporting & Process Compliance

Maintain daily visitor/lead records, presentation and site-visit reports, feedback and other MIS; ensure adherence to prescribed pre-sales processes, protocols and documentation.

8. F&B & Hospitality Management

Ensure appropriate F&B arrangements are made for clients and channel partners during meetings and visits. Coordinate with the support team to ensure timely serving, quality, presentation and replenishment of refreshments.

9. Meeting Room & Client Experience Management

Ensure meeting rooms are clean, well-maintained and presentation-ready at all times. Ensure updated cost sheets, payment plans, brochures, forms, stationery and other presentation/meeting requirements are readily available. Coordinate with relevant teams to ensure uninterrupted availability of required material.