Guest Relations Executive

Job Description – Guest Relations Executive

Department: Front Office / Guest Relations
Position: Guest Relations Executive
Location: VGP Heritage Pvt Ltd, Chennai
Reporting To: Operations Manager / Manager

Job Summary:
The Guest Relations Executive is responsible for welcoming guests, ensuring a pleasant guest experience, handling guest queries and complaints professionally, and coordinating with various departments to ensure smooth service.

Key Responsibilities:

• Welcome and greet guests in a warm and professional manner.
• Assist guests with enquiries, requests, and service requirements.
• Handle guest complaints politely and ensure timely resolution.
• Coordinate with Front Office, Housekeeping, F&B, Security, and other departments.
• Follow up with departments to ensure guest requests are completed.
• Maintain good communication and professional conduct with guests.
• Collect guest feedback and report important concerns to the concerned Manager.
• Assist during events and special occasions as required.
• Maintain proper records of guest requests, feedback, and complaints.
• Ensure the guest areas and reception areas are presentable.
• Promote a positive image of VGP Heritage through excellent guest service.
• Perform any other duties assigned by the Management or Supervisor.

Required Skills & Qualifications:

• Minimum 1–2 years of experience in Guest Relations, Front Office, Hospitality, or a similar role.
• Good communication and interpersonal skills.
• Pleasant personality and professional appearance.
• Good English communication; knowledge of Tamil and/or other languages is an advantage.
• Ability to handle guests calmly and professionally.
• Good coordination and problem-solving skills.
• Basic computer knowledge.
• Willingness to work in shifts, weekends, and holidays as required by the business.

Key Performance Expectations:

• Excellent guest satisfaction.
• Timely response to guest requests.
• Proper coordination with all departments.
• Professional behaviour and communication.
• Punctuality, grooming, and discipline.

Contact Person: Nijusha

7550036140

Pay: From ₹20,000.00 per month

Benefits:

• Food provided

Work Location: In person