Guest Relations Executive

Mission Group

brings together a portfolio of distinctive dining concepts, each offering its own unique identity, atmosphere, and approach to hospitality. From vibrant casual dining to elevated and fine dining experiences, our restaurants share a commitment to quality, thoughtful service, and creating memorable moments for every guest.

We are hiring Guest Relations Executives across multiple concepts within Mission Group. Our Talent Acquisition team will review applications and shortlist candidates for suitable opportunities across Willow, Firebird, Carlitos, Casa Vostra (multiple locations), temper., Chin Mee Chin, and Petra, based on their experience, strengths, and the needs of each restaurant. Candidates may also be considered for upcoming restaurant pre-openings planned for 2027!

As a Guest Relations Executive, you will play an important role in creating a welcoming and personalised guest experience from arrival to departure. You will manage reservations and seating, attend to guest enquiries, build positive relationships with guests, and work closely with the front of house and management teams to ensure a smooth and memorable dining experience.

What you’ll do

Welcome and warmly greet guests upon arrival, ensuring a friendly and personalised experience

Manage reservations, table allocations, guest seating, and walk-in enquiries efficiently

Maintain a good understanding of the reservations system and seating plan to support smooth service operations

Build positive relationships with regular guests and maintain awareness of guest preferences where appropriate

Assist guests with enquiries regarding the menu, restaurant, reservations, and other relevant information

Work closely with the service, kitchen, and management teams to ensure a seamless guest experience

Monitor guest flow throughout service and ensure guests are attended to promptly and comfortably

Handle guest feedback, special requests, and service recovery situations professionally and thoughtfully

Maintain accurate reservation details and guest information, ensuring confidentiality and attention to detail

Respond to telephone calls, emails, and other guest enquiries in a timely and professional manner

Ensure the entrance, reception, and guest-facing areas are clean, organised, and well presented

Support the Floor Captain and management team with daily front of house operations

Assist with opening and closing procedures and other operational duties when required

Uphold the restaurant’s standards of hospitality, service, presentation, and professionalism at all times

Who we’re looking for

Previous experience in guest relations, restaurants, hotels, or other customer-facing hospitality roles is preferred

Experience with reservation management systems such as SevenRooms is an advantage

A genuine passion for hospitality and creating memorable guest experiences

A warm, friendly, and approachable personality with excellent interpersonal skills

Confidence in communicating with guests from diverse backgrounds

Strong communication skills with a polished and professional manner

Excellent attention to detail and a strong sense of service

Able to remain calm, organised, and professional in a fast-paced environment

A reliable team player who is willing to support different areas of the restaurant when required

Someone who takes ownership and pride in their work

Positive, proactive, and eager to learn and grow within a dynamic hospitality group

Adaptable and comfortable working across different dining concepts, from casual to elevated and fine dining

Perks

Birthday leave to spend with loved ones on your special day

Competitive staff discounts across all group outlets

Medical and health insurance coverage

Opportunities to gain exposure to different restaurant concepts within Mission Group

The opportunity to learn from experienced and knowledgeable mentors in the industry

MISSION GROUP

https://www.missiongroup.com/

Our mission is simple: to create an environment where people can do the best work of their lives, and to create experiences that genuinely matter to the people we serve.

We’re fuelled by an honest love for good food and extraordinary experiences – through carefully sourced ingredients, immaculately curated spaces, and a deep-rooted commitment to the art of culinary storytelling.

A great work ethic, intellectual curiosity and a willingness to learn are at the core of our team – if you don’t work hard and ask the right questions, your competitors will.

We’re convinced that the best ideas should always win – no matter whether they come from an intern or the CEO.