Guest Relations Executive (GRE)

Guest Relations Executive (GRE)

Location: Dadar West, Mumbai Experience: 2–5 years Salary: ₹30,000 – ₹35,000 per month Openings: 1

Job Description

Madwater Brewery is looking for a polished and customer-focused Guest Relations Executive to manage guest interactions and ensure a high-quality overall guest experience.

Key Responsibilities

· Welcome guests and provide a warm and professional first impression.

· Manage guest seating and coordinate table allocation.

· Handle reservations, guest requests and special occasions.

· Maintain regular communication with the floor team regarding guest requirements.

· Handle guest feedback and service concerns professionally.

· Follow up with guests to ensure satisfaction.

· Support VIP and repeat guests with personalised service.

· Coordinate with Captains, Hostess, Bar and Kitchen teams.

· Maintain guest information and reservation records.

· Assist in managing peak-hour guest flow.

· Support management in maintaining guest-service standards.

Requirements

· 2–5 years of experience in guest relations, hospitality, restaurants, hotels, pubs or lounges.

· Excellent verbal communication and interpersonal skills.

· Confident and polished personality.

· Strong guest-handling and problem-solving abilities.

· Good knowledge of restaurant/hospitality operations.

· Presentable and well-groomed.

· Comfortable working evenings, weekends and holidays.

Pay: ₹30,000.00 - ₹35,000.00 per month

Experience:

• Guest relations: 4 years (Required)
• coordinate table allocation: 3 years (Required)
• Support management : 3 years (Required)
• guest-handling : 3 years (Required)
• Follow up with guests: 3 years (Required)
• Hospitality: 3 years (Required)
• restaurant operations: 3 years (Required)
• Presentation skills: 3 years (Required)

Location:

• Malad, Mumbai, Maharashtra (Required)

Work Location: In person