Guest Relations Executive / Hostess (Fine Dining)

Responsibilities

• Upholding standards of the restaurant, and providing top-notch customer service experience to in-house guests.
• Greet and guide guests to their tables and assist them in seating.
• Answer phone calls and reply email enquiries in a professional manner.
• Manage guests' reservations and scheduling.
• Monitor restaurant activity to determine seating and dining flow.
• Responds to guest inquiries and requests.
• To undertake any other duties and responsibilities as assigned by the management.
• Managing petty cash, staff claims and purchasing matters.
• Updating the website and POS system on menu changes.
• Responding to enquiries on Instagram, Facebook, and Email.
• Printing menus as required.
• Supporting event-related tasks.
• Preparing event forms and invoices.
• Coordinating special arrangements (e.g., rental of tablecloths, chairs, tables, etc.).
• Maintaining guest profiles in Seven Rooms and creating EDMs for internal events.

Requirements:

• At least 1 year of experience as a hostess, preferably in fine dining environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Passionate about hospitality and customer service.