Guest Relations Manager

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Guest Relations Manager

General Information Press space or enter keys to toggle section visibility Country/Region

Hong Kong SAR Province/City Hong Kong SAR

Hiring Entity Rosewood Hong Kong Department

Rooms - Front Office Job Type Full-time Permanent

Job Description Press space or enter keys to toggle section visibility ESSENTIAL DUTIES AND RESPONSIBILITIESManage all aspects of guest relations, ensuring tailored service and addressing individual needs and preferences

Recruit, train, and mentor staff while fostering a culture of excellence and maintaining high performance standards

Work with various departments to ensure seamless service delivery and promote hotel amenities effectively

Assist in budget development, analyze financial reports, and monitor expenses related to guest services and amenities

Design engaging programs, handle complaints professionally, and oversee the guest journey from pre-arrival to post-departure

Ensure all associates are informed of new policies, maintain brand integrity, and always represent the hotel professionallyREQUIREMENTSDegree or Higher Diploma in Hospitality or Tourism management is an advantage

Minimum 5-6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity

Solid knowledge on the courteous manner of handling guest’s inquiries and complaints

Proficiency in English, Putonghua and Cantonese is preferable

Proven managerial abilities in people management, strategic planning and decision making

High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills

Possess a thorough knowledge of the Front Office systems, such as Opera, Unifocus, Alice and Vingcard About Us

Press space or enter keys to toggle section visibility A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays.

A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.

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