Guest Relations Manager

Job Summary:

Malabar gold and Diamonds is seeking a dynamic and experienced Guest Relation Manager to oversee daily operations, ensure customer satisfaction, and manage the Floor . The ideal candidate will have a strong background in store management and be capable of leading a team in a fast-paced, customer-focused environment.

Role & responsibilities

• Oversee day-to-day store and floor operations.
• Manage and supervise Guest Relation Executives (GREs) on the sales floor.
• Ensure high standards of customer service, safety, and service etiquette.
• Handle customer queries, complaints, and feedback professionally and promptly.
• Coordinate with internal departments to ensure smooth store functioning.
• Lead, motivate, and guide the Guest Relations team for optimum performance.
• Ensure effective execution of guest engagement and service excellence initiatives.

Preferred candidate profile

• Minimum 6+ years of experience in Guest Relation or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including weekends and holidays.
• Basic computer proficiency (MS Office, POS systems).
• Preference for candidates residing in or near Thrissur.
• Male and Females candidates preferred.