Guest Relations Manager

As the Guest Relations Manager at Koala, you will play a pivotal role in ensuring our guests' satisfaction and enhancing the reputation of the Koala brand. This position requires exceptional communication skills, a keen eye for detail in hospitality services, and the ability to manage guest interactions with professionalism and efficiency. Your responsibilities will include overseeing guest check-in and check-out processes, providing concierge services, and maintaining high standards of hygiene and guest satisfaction throughout their stay.

Duties & Responsibilities:

Koala Concierge cum Auditor:

• Ensure seamless hospitality experiences for Koala guests during check-in and check-out.

• Communicate effectively with guests to educate them about Koala's services and offerings.

• Coordinate concierge services to enhance guest experience.

• Conduct audits, and manage pre-arrival checklists and on-ground branding placements.

• Provide day-to-day administrative support for viewings, meetings, and gifting activities.

• Manage databases and generate reports as required.

Skills Required:

• Excellent communication skills in English.

• Demonstrated ability to maintain high standards of hygiene and allied services.

• Strong organizational and systematic approach to work.

• Patient, energetic, and open-minded demeanor.

• Well-presented, polite, and tactful in handling guest interactions.

• Ability to handle complaints calmly and effectively.

• Exceptional people-handling skills with a focus on guest satisfaction.

• Training staff for guest handling.

Educational Qualifications:

• Degree in Hospitality Management or a related field.

Prior Work Experience:

• Minimum of 4 years working in hotels or similar settings, focusing on managing front desk operations, guest services, and assisting guests with special requests.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Provident Fund

Application Question(s):

• Current Salary
• Expected Salary

Experience:

• Hospitality: 4 years (Preferred)

Language:

• English (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person