Guest Relations Officer

• Hạn nộp: 20/10/2026
• Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng

1

Nơi làm việc

Huyện Sa Pa - Lào Cai

Giờ làm việc

Làm theo ca

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề

Tiền sảnh

Vị trí

Nhân viên

Cập nhật

30/09/2026 17:21

Mô tả công việc

• Assist guests with check in and checkout, as well as other cashiering duties

• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary

• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival

• Liaise closely with other relevant departments to ensure that guests requests and needs are met

• Update and maintain repeat guest history system

• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

• Handle guests’ complaints and comments tactfully and efficiently

• Handling guests’ mails, messages, and answering of phone calls

• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

• Be vigilant in regard to in-house credit matters and act upon any discrepancies

• Alert Security or Duty Manager of suspicious looking person(s) / articles

Quyền lợi được hưởng

• 05 working days | 02 days off per week.

• 02 months probation 100% salary, 100% Service surcharge

• Social insurance | Suncare health insurance

• 3 meals/day support & Uniforms provided by the hotel

• Training course at the hotel according to hotel regulations

• Salary: discussed during interview

Work location: Sa Pa - Lao Cai

Other modes: Discussed during interview

Yêu cầu công việc

• Relevant experience

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

Yêu cầu hồ sơ

Please send your CV to the contact information above