Guest Relations Officer / Receptionist

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

• Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

• Manage and greet all guests, monitor and resolve all requests.

• Perform check IN/OUT of guests using Opera system.

• Welcome and greet guests, answer inquiries and incoming calls.

• Prepare occupancy and guests report

• Maintain group and individual arrival report daily.

• Inform guests of hotel rates and services and create/cancel/confirm reservations.

• Check and manage room allocation.

• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.

• Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE.

• Proficiency in Opera and Microsoft

• Fluency in English; additional languages are a plus

• Excellent communication and organizational skills