Guest Relations Supervisor

About the role

The role will focus on making sure guests feel comfortable, well taken care of, and supported throughout their stay.

Key responsibilities

• Handle guest check-in & check-out professionally
• Follow up and coordinate with admin staff regarding reservations, arrivals, departures, and guest requests
• Be responsive on WhatsApp, including for urgent guest matters when needed, even on days off
• Coordinate well between guest, housekeeping, maintenance, admin, and management
• Make sure guests are comfortable in the villa and proactively identify what they may need
• Have strong initiative and problem-solving skills, not only waiting for instructions
• Keep administration, reports, guest notes, and follow-ups detailed, neat, and organized
• Handle guest complaints or issues calmly and professionally
• Mobile and able to handle villas in Canggu & Uluwatu
• Flexible with working hours, days off, weekends, and public holidays depending on operational needs

About you

• Experience in Guest Relations, Front Office, Villa Management, Hotel, or Hospitality is preferred
• Fluent English is mandatory — spoken and written English must be very good
• Excellent communication and interpersonal skills
• Detail-oriented and strong in administration
• Strong hospitality mindset and understands how to make guests feel comfortable and cared for
• Proactive, responsible, and good at coordination
• Flexible and willing to work mobile between Canggu and Uluwatu

About us

Eluna Hospitality | Villa Management – Canggu & Uluwatu