Guest Relations Supervisor/Assistant Guest Relations Manager

About Us

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong.

Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

Join Our Team

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members.

Responsibilities:

• Assist Guest Relations Officer to handle guests’ complaints and inquiries in a courteous and efficient manner, follow through to make sure problems are resolved satisfactorily
• Assist in greeting and checking-in VIP guests and bit farewell
• Monitor guests are receiving the best possible service
• Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties
• Carry out preparation work, prior to guest arrival; including assigning rooms and organizing registration material
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Understand guest preference and provide quality service
• Assist Front Office team when needed
• Prepare wow gift
• Arrange limousine logistic with Front Office team.
• Room inspection for VIP prior to arrival
• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Bachelor/Higher diploma/Associate degree graduate, preferably in hospitality management
• Minimum 3 years of guest relations working experience in an international hotel environment
• Fluent spoken English and Chinese, other language is an advantage
• Service-oriented and able to work in a face-paced and dynamic operation
• Candidate with more experience may consider as Assistant Guest Relations Manager

Benefits:

• 5 Day Work Week
• Birthday Leave
• Group Medical Insurance (For Employee and Employee's Children)
• Dental Care for Employee
• Complimentary Duty Meal
• Transportation Allowance
• Yearly Discretionary Bonus
• Hotel Food & Beverage Discounts
• Good Career Progression & Development

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With a large number of applications received, only shortlisted candidates will be contacted for an interview.

Personal data collected will be treated in strict confidence and used for recruitment purposes only.