GUEST RELATIONSHIP EXECUTIVE

Primary Responsibilities:

• Anticipating guest needs and building rapport.
• Providing information about amenities, areas, and venues.
• Upselling all services and products.
• Promoting services, and maintaining hygiene standards in all
• Areas of operations.
• Addressing guest complaints and escalating to Sr. Guest Relation
• Executive if necessary.
• Ensuring adherence to the standard operating procedures for
• Handling guests on a daily basis.
• Ensuring guest satisfaction by quickly responding to their
• Requirements and providing service whenever necessary.
• Having full knowledge of all the products being sold and
• Confidently providing descriptions to guests.
• Attending special guests with extra care(Senior citizens/physically challenged).
• Offer assistance to other operational teams whenever required.

Skills & Abilities:

• A customer-oriented and professional attitude.
• Time management and good listening skills.
• Good convincing skill.
• Follow daily briefing, grooming and hygiene standards.
• Basic analytical skills that allows one to solve work-related issues.

Additional expectations :

• 0 to 2 years of relevant experience in the hospitality industry.
• High school diploma or Graduation.
• Experience in handling cash.

Note: Interested candidates can directly contact us through mobile (+91 95975 70688) or email ([email protected])

Job Type: Full-time

Pay: From ₹12,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time

Work Location: In person