Guest Relationship Executive

Facility Executive – Soft Services Key Responsibilities

• Housekeeping Management

• Oversee daily housekeeping operations to ensure cleanliness and hygiene standards.

• Monitor cleaning schedules, inventory of consumables, and ensure timely replenishment of supplies.

• Guest Management

• Manage front office and guest relations, ensuring a welcoming environment for all visitors and clients.

• Coordinate with security and reception for smooth guest entry and exit.

• Event Management

• Support planning and execution of client/office events, ensuring all operational aspects are managed (venue setup, housekeeping, logistics).

• Liaise with vendors and internal teams for successful event delivery.

• Vendor & Contract Management

• Supervise third-party contractors for housekeeping, pantry, and related services.

• Monitor contract performance and handle service audits.

• Administrative & Process Compliance

• Maintain records, stock reports, meeting minutes, and monthly soft services reports.

• Monitor petty cash and vendor invoice processing as per company standards.

• Health, Safety & Crisis Management

• Assist in emergency procedures, health & safety compliance, and business continuity planning for soft services.

• Continuous Improvement

• Identify and implement opportunities for improving soft service delivery and client satisfaction.

• Perform regular audits to ensure KPIs and SLAs are met.

• Team Management

• Lead and motivate the soft services team, ensuring high performance and alignment with company values.

Key Skills & Requirements

• Minimum 3-5 years’ experience in soft services/facility management (especially housekeeping, guest management, events).
• Graduate, preferably in hotel management, facility management, or related field.
• Strong computer literacy (MS Office, emails, reporting tools).
• Knowledge of occupational health & safety in workplace soft services.
• Excellent team management, communication, and client service skills.