Guest Relationship Executive

• Extend a warm welcome to guests upon arrival and provide a fond farewell during check-out.
• Escort VIPs, loyalty program members, and long-stay guests directly to their rooms, facilitating personalized in-room check-ins.
• Review daily arrival lists to identify VIP status, special configurations, and specific requests.
• Coordinate smooth check-ins and check-outs to prevent front desk congestion.

2. Guest Engagement & Relationship Management

• Actively spend time in the lobby area to interact with guests, anticipate needs, and build rapport.
• Maintain accurate guest history profile logs, meticulously noting guest likes, dislikes, preferences, and allergies in the Property Management System (PMS).
• Promote, upsell, and handle inquiries regarding hotel amenities (spa, specialty dining), upgraded room classes, and the hotel's loyalty rewards program.
• Provide concierges-style insights about local city attractions, travel directions, booking events, and internal packages.

3. VIP Protocol & Celebration Handling

• Perform pre-registration formalities and assign prime rooms based on VIP tier and preferences.
• Inspect VIP rooms prior to arrival to guarantee that custom setups and welcoming corporate/personal amenities are perfectly placed.
• Arrange special surprise setups for milestone visits, such as birthdays, honeymoons, or anniversaries.

4. Problem Resolution & Service Recovery

• Handle guest feedback, complaints, and queries quickly and tactfully.
• Execute immediate first-hand service recoveries (e.g., complimentary vouchers, room moves) within authorized boundaries.
• Log all incidents in the shift logbook and escalate major grievances to the Guest Relations Manager or Front Office Head.

5. Departmental Operations Support

• Liaise closely with Housekeeping and Food & Beverage teams to synchronize room availability and catering constraints for arrival schedules.
• Execute basic cashiering duties and handle guest safe-deposit locker requests securely when necessary.
• Provide clean handovers at shift completion to keep subsequent teams informed of unresolved guest needs.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person