Guest Relationship Executive - Mussoorie

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.

• Develop and maintain strong relationships with guests to ensure they have an exceptional experience.

• Coordinate with other departments to ensure seamless execution of guest requests and services.

• Provide timely and accurate information about hotel policies, procedures, and services to guests.

• Handle complaints and feedback from guests in a constructive and professional manner.

• Collaborate with the sales team to identify opportunities for upselling and cross-selling services.

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