Guest Relationship Manager

Guest Relationship Manager

Job Description

We are looking for a professional and guest-focused Guest Relationship Manager to ensure excellent guest experiences and maintain strong relationships with hotel guests. The candidate will be responsible for handling guest requests, feedback, complaints, and ensuring guest satisfaction throughout their stay.

Key Responsibilities

• Welcome and interact with guests in a professional and friendly manner.
• Build and maintain positive relationships with guests.
• Handle guest requests, feedback, and complaints promptly.
• Coordinate with Front Office, Housekeeping, F&B, and other departments to resolve guest requirements.
• Follow up with guests to ensure satisfaction during and after their stay.
• Handle VIP and repeat guest requirements.
• Maintain guest preferences and relevant guest information.
• Assist in improving guest satisfaction and service quality.
• Support the hotel team in maintaining high standards of hospitality.
• Encourage positive guest feedback and online reviews.
• Prepare and maintain guest feedback and complaint reports.

Requirements

• Diploma/Degree in Hotel Management, Hospitality, or a related field.
• 1–5 years of experience in hotel/hospitality industry preferred.
• Excellent communication and interpersonal skills.
• Good knowledge of guest handling and complaint resolution.
• Pleasant personality with a customer-service mindset.
• Ability to coordinate effectively with different departments.
• Basic computer knowledge.
• Knowledge of English and Tamil; additional languages will be an advantage.

Salary & Benefits

• Salary: As per industry standards and experience
• Food provided
• Career growth opportunities
• Training and development opportunities
• Employee benefits as per company policy

Job Type: Full-time
Department: Guest Relations / Front Office
Experience: 1–5 years preferred

Contact us
HR Manager
Mobile no: 7373736704

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Life insurance
• Provident Fund

Work Location: In person