Guest Service Agent

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking a dedicated and customer-oriented Guest Service Agent to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.

• Welcome and check-in guests, confirming reservations, assigning rooms, and issuing room keys

• Process all types of payments, including room charges, cash, checks, and credit/debit cards

• Handle guest check-outs, resolving any late or disputed charges efficiently

• Respond to guest inquiries, requests, and concerns promptly and professionally

• Coordinate with housekeeping to ensure room readiness for check-ins

• Provide information about hotel amenities, local attractions, and directions to guests

• Manage daily reports, including arrivals, departures, and special requests

• Balance and reconcile cash drawer at the beginning and end of each shift

• Collaborate with other departments to ensure seamless guest experiences

• Assist with additional front desk duties as needed

• Fluency in Arabic and English (both written and spoken) is essential

• Excellent customer service skills with a friendly and professional demeanor

• Strong communication and interpersonal abilities

• Problem-solving skills and the ability to remain calm under pressure

• Attention to detail and organizational skills

• Basic computer proficiency, including experience with hotel management software

• Cultural sensitivity and awareness

• Ability to work flexible hours, including nights, weekends, and holidays

• Previous experience in hospitality or customer service is preferred

• Knowledge of hotel operations and procedures

• High school diploma or equivalent