Guest Service Agent

About the role

We are seeking a friendly and customer-focused Guest Service Agent to join our team at Adiwana Warnakali Nusa Penida' in Nusa Penida, Bali. This is a contract role that will involve providing exceptional hospitality and guest services to ensure our visitors have a memorable stay.

What you'll be doing

1. Greeting guests warmly and promptly upon arrival and departure
2. Checking guests in and out efficiently and with a high level of customer service
3. Responding to guest inquiries and requests in a timely and professional manner
4. Providing information about the hotel's facilities, local attractions and activities
5. Assisting guests with luggage, transportation and other concierge services as needed
6. Maintaining a high level of cleanliness and organisation in the front office area
7. Liaising with other hotel departments to ensure guest needs are met
8. Adhering to all hotel policies, procedures and safety standards

What we're looking for

1. Previous experience in a guest-facing role, ideally in the hospitality industry
2. Strong communication and interpersonal skills with the ability to provide excellent customer service
3. Familiarity with hotel front office operations and procedures
4. Proficiency in English and Bahasa Indonesia
5. Able to drive will be prefer
6. Flexible and adaptable to changing priorities and guest needs
7. Passion for hospitality and a genuine desire to create memorable guest experiences

What we offer

At Adiwana Warnakali Nusa Penida', we are committed to providing our employees with a supportive and enriching work environment. In addition to a competitive salary, we offer:

1. Opportunities for career development and growth
2. Comprehensive training and mentorship programs
3. Discounts on hotel stays and dining
4. Health and wellness benefits
5. A friendly, inclusive and collaborative team culture

About us

Adiwana Warnakali Nusa Penida' is a premier resort destination in the heart of Nusa Penida, Bali. Our stunning beachfront property offers luxurious accommodations, world-class amenities and unparalleled service. We are committed to providing our guests with an unforgettable experience and are looking for passionate individuals to join our team.

If you're excited about this opportunity and believe you have the skills and experience to excel as a Guest Service Agent, we encourage you to apply now.