Guest Service Agent

About the role

Just an hour away from Christchurch, our newly refurbished Edit Hanmer Springs Hotel is looking for a Guest Service Agent who has a genuine passion for delivering superior guest service at all times in a warm, friendly manner.

You will be responsible for greeting, registering and checking in/out guests of the hotel and to assist other departments as needed.

Applicants for this position must possess valid work rights in New Zealand!

Key responsibilities:

• Ensure an efficient and professional reception experience for guests
• Handle daily guest check-in and check-out
• Answer phone calls, emails, and direct inquiries
• Accurately handle card and cash transactions
• Handle guest complaints efficiently & effectively
• Ensure that the Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate and maintain high level of customer service
• Follow company brand standards

Requirements and Skills:

• Previous experience in hospitality and hotel is an advantage
• Previous experience in cash handling
• Flexibility to work on a rotating roster, including morning and evening shifts, as well as weekends and public holidays.
• A positive, reliable, and can-do attitude
• Excellent communication skills
• Outstanding attention to detail and accuracy
• Calm, efficient, and excellent problem-solving skills
• Ability to multi-task
• Basic computer literacy and familiar with Microsoft 365 applications such as Word, Excel, Outlook, etc.
• New Zealand Citizen, Resident, or holder of a visa with valid open work rights in NZ
• Hospitality qualification is advantageous

What we offer at Edit Hotels:

• Paid Birthday Off
• Endless career and growth opportunities
• Fantastic rewards and recognition initiatives
• Flexible schedule to suit your lifestyle
• Free access to hundreds of online Hospitality courses
• A variety of amazing corporate discounts

Sound like a good fit? We’d love to talk to you!

To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.