Guest Service Agent

Scandinave Spa Blue Mountain is looking for Guest Service Agents who are enthusiastic about providing an exceptional guest experience.

Our team is a big reason guests return often and share memories of their spa experience with others.

What you will do:

• Greet guests with a warm and friendly welcome
• Foster a relaxing and tranquil environment for guests
• Assist with guest reservations, modifications and cancellations on the phone and/or in person
• Be responsible for check-ins and daily transactions
• Engage guests; make a connection and anticipate guest’s needs
• Manage wait list and cancellations
• Serve prepared food and beverages at our bistro

What we offer:

• A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for customer service excellence
• Complimentary employee and spouse access to the Thermal Journey
• One complimentary Registered Massage treatment
• Food and Beverage Discounts
• Boutique Discounts
• Employee rates for services

Pay Rate: $19.38 / hour

Requirements:

• Smart Serve Certification required (or willing to obtain)
• Customer Service Experience
• Excellent interpersonal and communication skills
• A professional and positive attitude
• Someone who enjoys people and interacting with the public
• Self motivated team player
• Ability to manage time efficiently
• Ability to perform basic computer skills
• Ability to stand for extended periods of time and some lifting
• Flexibility to be able to work days, evenings, weekends and holidays
• Ability to work 24 hours per week all year round (except 2-week vacation period).

Accommodations in compliance with the AODA are available upon request for candidates taking part in all aspects of the recruitment process – requests can be emailed to [email protected] or call 705-443-5919.

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