Guest Service agent

About the role

Ibis Styles Canberra, Narrabundah is looking for a friendly, professional and customer-focused Casual Guest Service Agent (GSA) to join our Front Office team. As the first point of contact for our guests, you will play an important role in creating a welcoming experience from check-in through to departure.

Key responsibilities

• Welcome guests and provide friendly and professional service
• Complete check-in and check-out procedures efficiently
• Handle guest enquiries, requests and complaints in a professional manner
• Manage reservations, room allocations and guest accounts
• Process payments and maintain accurate records
• Provide information about hotel facilities and local attractions
• Communicate effectively with Housekeeping and other hotel departments
• Assist with maintaining a smooth and efficient Front Office operation
• Ensure all guests receive a positive and memorable experience

About you

• Has previous hotel Front Office or Guest Service experience
• Has excellent communication and customer service skills
• Is well presented, reliable and professional
• Can work effectively both independently and as part of a team
• Has a positive attitude and strong attention to detail
• Is confident handling guest enquiries and resolving issues
• Is flexible and available to work a variety of shifts, including weekends and public holidays

Benefits

• Opportunity to join a friendly and professional hotel team
• Supportive working environment
• Opportunities to develop your hospitality career
• Staff benefits and hotel discounts