Guest Service Agent

Holiday Inn Queenstown Remarkables Park is your hub for South Island exploration. With a convenient location in the Remarkables Park precinct just 5 minutes from Queenstown Airport, our full-service hotel has a range of modern facilities to make your stay extra comfortable while you create memories in the heart of New Zealand’s world-famous alpine playground.

Holiday Inn Queenstown Remarkables Park are seeking a knowledgeable and personable Guest Service Agent to join the Front Desk team on a one-year fixed term contract.

A little taste of your day-to-day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

What we need from you

We'd love to hear from candidates with previous experience in a customer service role or similar

• Strong communication skills, you'll be the first point of contact for our valued guests
• Experience and knowledge of OPERA or hotel similar booking systems.
• Flexibility to work rotating shifts during the day, evening, weekends and public holidays.
• Ability to work a minimum of 30 hours per week

What we offer

Well...where do we start?!

• Access to IHG One Pass - Exclusive Hotel Room Rates & 50% off Food & Beverage at over 6,000 hotels worldwide!
• An opportunity to kick-start your career with a company that can take you around the world!
• Competitive rate
• Paid Birthday Leave - every year! Effective as soon as you join!
• A free duty meal
• Proactive Wellness Leave
• Access to our EAP Service
• PerkBox online discount Platform for leading retailers
• Uniform provided

About us

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family. Let’s Go Further Together.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?