Guest Service Agent

Job Overview:

We are seeking a Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience during their stay.

Duties:

• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out procedures
• Handle guest inquiries and provide information about hotel services
• Manage reservations and room assignments
• Address guest concerns and resolve issues promptly
• Coordinate with other hotel departments to ensure guest satisfaction
• Maintain a clean and organized front desk area

Skills:

• Experience with phone systems and handling multiple lines
• Strong hospitality and customer service skills
• Bilingual proficiency is a plus
• Knowledge of guest services in a hotel setting
• Multilingual abilities are advantageous
• Proficient in phone etiquette
• Familiarity with front desk operations

Joining our team as a Guest Service Agent offers the opportunity to work in a dynamic environment where you can showcase your customer service skills and contribute to creating memorable experiences for our guests.

Should be available to do weekdays and weekends.

Experience:

• Customer service: 1 year (required)

Work Location: In person

Pay: $17.60-$19.70 per hour

Work Location: In person