Guest Service Agent

Job summary

We are currently seeking a friendly and customer-focused Guest service Agent to join our dedicated team and contribute to the warm and welcoming atmosphere for which we are known for. GSA who is neat, welcoming and must have passion for good customer relationship and top-notch service.

Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - Rotating Schedule Applicant Location: Abuja, Nigeria

Job descriptions & requirements

Responsibilities:

• Greet guests warmly and provide a friendly and efficient check-in and check-out process.
• Assist guests with inquiries, provide information about hotel facilities, and offer recommendations for local attractions.
• Handle reservation requests, ensuring accuracy and efficiency in booking processes.
• Maintain up-to-date knowledge of room availability, rates, and promotions.
• Answer phone calls and respond to emails promptly, addressing guest inquiries and concerns with professionalism and courtesy.
• Communicate effectively with other hotel departments to ensure smooth guest experiences.
• Handle guest concerns and complaints with a positive attitude, finding timely and effective resolutions.
• Collaborate with management to escalate and resolve issues as needed.
• Process payments, handle cash accurately, and maintain a balanced cash drawer.
• Provide guests with receipts and ensure accurate billing.
• Monitor and ensure the security of guests and their belongings.
• Follow company safety and security protocols, reporting any incidents or suspicious activities.

Requirements:

• Minimum academic qualification of a diploma in any related discipline
• Minimum of 2 years of work experience
• Previous experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Familiarity with hotel reservation systems (experience with Opera, Hotel-runner, New-book etc. is a plus).
• Positive and proactive attitude with a commitment to providing exceptional guest service.
• Ability to handle stressful situations calmly and efficiently.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Employee discounts on hotel services
• Training and development opportunities
• Pleasant working environment

About Alpha-Plus Apartments 91

Alpha-Plus Apartments 91 is a leading real estate development company based in Nigeria, committed to providing high-quality residential and commercial properties. Established with a vision to redefine urban living, Alpha-Plus Apartments 91 focuses on creating sustainable communities that offer modern amenities and a superior living experience.

With a track record of delivering exceptional projects, Alpha-Plus Apartments 91 is known for its innovative designs, attention to detail, and commitment to excellence. The company takes pride in its ability to exceed customer expectations and create spaces that people are proud to call home.

At Alpha-Plus Apartments 91, we believe in investing in our people and creating a positive work environment where employees can thrive. We are committed to diversity, inclusion, and equal opportunity, and we value the contributions of every team member.

Join us at Alpha-Plus Apartments 91 and be part of a dynamic team that is shaping the future of real estate in Nigeria. Apply now and take the first step towards a rewarding career with us.

Job opportunities at Alpha-Plus Apartments 91

Alpha-Plus Apartments 91 is currently hiring across Admin & Office and Accounting, Auditing & Finance roles in the Hospitality & Hotel industry. All 3 open positions are based in Abuja. The vacancies range from mid-level opportunities to senior-level roles, with openings suited to candidates with 0-5 years of experience and up to 5-10 years of experience.