Guest Service Agent

Job Overview

Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this energetic role, you will be the first point of contact, delivering exceptional customer service and ensuring guest satisfaction from check-in to check-out. Your multitasking skills and hospitality expertise will help foster a welcoming environment, making every guest feel valued and cared for. This paid position offers an exciting opportunity to develop your hotel management skills while working in a vibrant, guest-focused setting.

Duties

• Greet guests warmly with professional phone etiquette and personalized service, ensuring a positive first impression.
• Manage reservations efficiently using hospitality reservation systems and property management systems (PMS) such as OPERA.
• Assist guests with check-in and check-out procedures, providing clear communication about hotel amenities and policies.
• Handle guest inquiries, requests, and complaints promptly, demonstrating strong customer service problem-solving skills.
• Maintain accurate records of guest information, billing details, and stay preferences while adhering to hotel emergency procedures.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Support night audit processes by reconciling accounts and preparing reports to ensure financial accuracy.

Experience

• Proven experience in hospitality management or front desk operations within hotels or resorts.
• Familiarity with hotel management systems such as OPERA or similar property management software.
• Multilingual or bilingual abilities are highly desirable to enhance client communication and guest relations.
• Strong knowledge of customer service principles, phone communication, and hotel emergency procedures.
• Previous experience in resort environments or with hotel experience is preferred to excel in fast-paced settings.
• Demonstrated ability to handle guest relations with professionalism, empathy, and efficiency.
• Knowledge of night audit procedures and hospitality reservation systems will be advantageous.

Join us to be part of a lively team that thrives on delivering exceptional hospitality experiences! We value energetic professionals who are passionate about creating welcoming environments for every guest while developing their careers in hotel management. This paid role offers comprehensive training and growth opportunities in a vibrant hospitality setting dedicated to excellence.

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount

Work Location: In person