GUEST SERVICE AGENT

About the Role

Hilton Garden Inn Busselton is seeking a Part-Time Guest Service Agent to join our Front Office team.

As a Guest Service Agent, you will be passionate about hospitality and delivering exceptional guest experiences. You will be the key point of contact for our guests, creating memorable stays through friendly, professional, and efficient service.

We are also looking for someone who is willing to undertake Night Auditor shifts as part of a rotating roster with other team members. This role requires confidence working independently overnight while maintaining Hilton's high standards of service.

Key Responsibilities

• Deliver exceptional guest service by responding to guest requests promptly and professionally.
• Manage smooth and efficient check-in and check-out processes.
• Act as the primary point of contact for in-house, arriving, and departing guests.
• Provide local recommendations and assist with leisure and corporate guest enquiries.
• Assist with reservations and booking enquiries.
• Complete the Night Audit process, ensuring daily transactions are accurately balanced and reports are completed.
• Maintain a safe, professional, and welcoming environment during overnight shifts.

What We're Looking For

• Previous hotel front office experience preferred.
• Availability to work across a rotating 24/7 roster, including overnight shifts.
• Ability to work independently between 10:00pm and 6:00am.
• Friendly, positive, and guest-focused attitude.
• Strong communication, organizational, and multitasking skills.
• Ability to quickly learn new systems and processes.
• Fluent written and spoken English.
• Reliable, dependable and committed to delivering excellent service. We are looking for someone seeking a long-term opportunity with our team
• Unrestricted working rights in Australia.

Qualifications

You must have, or be willing to obtain:

• Responsible Service of Alcohol (RSA) Certificate (Approved Manager preferred)
• First Aid Certificate
• Aquatic Rescue Qualification

Why Join Us?

• Access to Hilton Team Member travel benefits worldwide
• Opportunities for training and career development
• Supportive and inclusive team environment
• Be part of one of the world's leading hospitality brands

If you're passionate about hospitality and enjoy creating great guest experiences, we'd love to hear from you. Apply now to join the team at Hilton Garden Inn Busselton.