Guest Service Agent

Job Overview
We are seeking an energetic and dedicated Guest Service Agent to join our hospitality team! In this position, you will be the friendly face and helpful voice that welcomes guests, ensures their needs are met with enthusiasm, and creates memorable experiences. Your passion for hospitality, combined with excellent communication skills and a proactive attitude, will help bring a warm and inviting atmosphere for all visitors. This position offers an exciting opportunity to develop your hospitality skills while delivering exceptional guest services in a dynamic resort environment.

Responsibilities

• Greet guests warmly upon arrival, providing a positive first impression and assisting with check-in and check-out procedures.
• Handle guest inquiries via phone, email, and in person with professionalism and courtesy, demonstrating excellent phone etiquette.
• Manage multi-line phone systems efficiently to direct calls accurately and respond promptly to guest requests.
• Provide information about hotel amenities, local attractions, and services to enhance guest experience.
• Assist with reservation management, room assignments, and special requests to ensure guest satisfaction.
• Support night audit procedures by verifying billing accuracy and preparing daily financial reports.
• Maintain smooth front desk operations by coordinating with housekeeping, maintenance, and other departments to address guest needs swiftly.

Qualifications

• Proven experience in customer service or front desk roles within the hospitality industry; hotel experience is highly preferred.
• Strong knowledge of hospitality management principles and hotel operations is desirable.
• Multilingual or bilingual abilities is a plus for communicating with diverse guests but not required.
• Excellent interpersonal skills with a friendly demeanor and a passion for guest relations.
• Ability to handle night audit procedures confidently, including cash handling and report generation.
• Familiarity with basic computer software and multi-line phone systems is desirable.
• Demonstrated professionalism in phone etiquette, guest interactions, and problem-solving situations.

Join us to be part of a vibrant team committed to delivering outstanding hospitality! Your enthusiasm and dedication will help create unforgettable experiences for our guests while advancing your career in the hospitality industry.

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person